FAQ
Products
The item I want is out of stock. Will it be restocked?
We're sorry that the item that you are interested in is out of stock. Occasionally, depending on the style, items and sizes are restocked.
Please note some of our items are limited and therefore won't be restocked.
Why are there two different sizes on my shirt
Our garments feature two size labels as part of an intentional design choice. The label in the neck represents the intended fit and customer experience, while the inner tag reflects the technical production size. This dual-label system ensures each piece fits exactly as designed, combining comfort, style, and consistency across our collection
My purchased item is damaged. What should I do?
We’re sorry that the item that you purchased is damaged. You can contact us via email and we'll provide you with a solution as soon as possible. PLEASE DO NOT SEND DAMAGED ITEMS BACK TO US WITHOUT CONTACTING US FIRST.
Shipping & Returns
Do you ship worldwide?
Yes, we ship all over the world. Shipping costs may apply, and will be added at checkout.
How long will it take to get my order?
It depends on where you are. For details on exact delivery times, we kindly direct you to our shipping page under "Quick Links". There, you will find all the details about shipping.
Do I have to pay customs or import duties?
If you place an order outside the EU or the United States, customs charges may apply. For orders placed in countries inside the EU or in the United States, there are no customs charges. To obtain more information on this, you can visit our Shipping page. Here, you will find all the details regarding potential additional shipping costs.
How can I return my product?
For al the Return information we kindly direct you to our return page. Here, you will find all the details regarding potential additional return costs.
Can I return a sale item?
Yes, off course. Our return policy lasts 14 days. But, your item must be unused and in the same condition that you received it and have all original tags still attached.
Orders
What payment methods are accepted?
At the bottom of our website, you will find al our payment partners. This allows you to pay through our website using any of the payment methods listed below. For further information about payments and our partners, you can send us an email with your inquiries.
My payment has failed. What should I do?
For any other payment issues, there are several potential remedies: clear your browser's cookies and cache, switch to a different web browser, or opt for an alternate payment method. Should these steps fail to resolve the matter, kindly get in touch with us.
In case a credit card was used that wasn't linked to your designated shipping address, the order will be automatically canceled as a preventive measure against fraudulent activities. Depending on your chosen payment method, the refunded amount will be credited back within a span of 1 to 5 days.
If the purchase amount has been debited from your bank account but the order did not go through, we kindly request you to contact us at your earliest convenience. Sharing a screenshot of the payment transaction will assist us in promptly processing your order, ensuring that the product is dispatched to you accordingly.
Can I cancel/modify my order?
Should you desire to cancel or make alterations to your order, kindly send us an email at your earliest convenience. We will diligently endeavor to accommodate your request. Nonetheless, once an order has been placed, we cannot assure that modifications to the purchase can be accommodated.
When will I receive a confirmation email for my order?
Once you have placed an order you will shortly receive a confirmation email, if not, please check your junk/spam folder. If you have not received your order confirmation email, please
How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation through email. This will also include tracking information.
If you have any other questions, please let us know by emailing us on personalliveinpeace@gmail.com
Pre-Orders
What is a pre-order?
A pre-order allows you to purchase an item before it is available in stock. This ensures your size and preferred style are reserved for you.
When will I receive my pre-order?
Estimated delivery times are stated on each product page. Please note that pre-orders will take 11 days to be fulfilled. If any delays occur, we will notify you immediately by email.
When will payment be processed?
Payment is charged at the time of placing your pre-order. This is necessary as the item is produced specifically for you.
Can I cancel or modify my pre-order?
Pre-orders cannot be cancelled or modified before shipment. However, once you have received your order, you have 14 days to decide whether you would like to return it in accordance with our return policy.
Can I return a pre-order item?
Yes, pre-order items follow the same return policy as regular orders, unless otherwise specified. If you receive a faulty or damaged item, please contact us immediately.
Will pre-orders ship with other items in my order?
If your order includes both in-stock items and pre-order items, the entire order will usually be shipped once the pre-order is ready. To receive in-stock items sooner, we recommend placing separate orders.
Will I receive updates about my pre-order?
Yes, you will receive an order confirmation by email and a shipping confirmation with tracking details once your pre-order has been dispatched.
What happens if my pre-order is delayed?
In the event of a delay, we will contact you by email and provide an updated delivery timeframe.
Are pre-orders limited?
Yes, most pre-order items are produced in limited quantities and may not be restocked once sold out.
Who can I contact about my pre-order?
For any questions regarding your pre-order, please reach out to us at [insert support email] or via our contact page.
